We enjoy strong relationships with all leading Insurance providers and manufacturers, which means we can react quickly to your needs and complete repairs to the standards of manufacturers.
In order to give complete peace of mind, all work completed by us comes with 12 months warranty on all repairs and new installations.
This means that, in the unlikely event of dissatisfaction, one phone call or email from you will see a solution put in place that solves the problem to your complete satisfaction, Guaranteed.
Satisfying customers ensures building trust between the customer and repairer, for this reason we emphasise on Customer Service.
Courtesy caravans are available for customers who want to continue enjoy a recreational vehicle. For example you had plans booked and paid for and you caravan or Rv is in for repair and it's not ready, no need to worry a courtesy caravan or RV is available free of charge.
We provide all customers with a Case Handler, unlike other companies you will be assigned to the one customer service employee, meaning you can contact us anytime and speak to the same person, even out of hours and weekends. We will update you at regular agreed intervals too, by phone, text or email, so you are never left in the dark.
All repairs or new installations are processed through our quality assurance process to ensure the repair or installation has been completed to the highest standard.
All relevant tests from towable wind pressures and shakes to water leaks are conducted to ensure repairs are completed, Then your caravan or RV will be cleaned in and out and ready for the collection process.
Upon completion of repairs, service or new installations a customer survey form is available and a spare wheel cover or accessory equivalent is given to every customer that completes the survey for free!
The surveys will gather feedback from customers to ensure that Western Caravans can implement new and affective procedures to improve customer satisfaction.